Delivery arrangement

DELIVERY & SHIPPING

Local SHIPPING 

BioEm E-shop free local shipping over HKD $300. 

Please allow an additional 7 business days to deliver for local shipping.

Please allow extra time for orders to be processed during public holidays and promotional periods.

Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications, customs clearance, and weather conditions.

All products are not allow to return after sending process completed.

ORDER TRACKING

Once your order has shipped, we will send your tracking information. If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact us at cs@bioem.com for more information.

You can track your order here:

Worldwide (not including Macau and Mainland China):

FedEx, EMS

Hong Kong SAR only: SF Express

IMPORT TAXES & DUTIES

Your selected destination is serviced by DDU fulfilment (Delivery Duty Unpaid). As the recipient you are liable for all fees, variable pending on selected product categories and respective Country's rates.

FOREIGN TRANSACTION FEES

Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.