Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit https://bioem.com/ (the "Website") or make a purchase. Personal information is information we collect about our customers, regardless of country or region, in connection with the services we provide on the Website. You should carefully read this Policy before using the Website. By using the Website, you acknowledge that you have read and agree to abide by this Policy. If at any time you no longer agree to be bound by these terms, you should immediately cease using the Website.

Personal Information We Collect

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products you view, which websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically-collected information as "Device Information."

We collect device information using the following technologies:

A "cookie" is a data file placed on your device or computer that often includes an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org

“Log files” track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Website.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card number), email address, and phone number. We refer to this information as "Order Information."

How we use your personal information we collect

We generally use the Order Information we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you regarding orders or potential orders;

Screen our orders for potential risk or fraud; and

Provide you with information or advertising related to our products or services, based on the preferences you have shared with us.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

As described above, we share your personal information with approved third parties to help us use your personal information. For example, we use Shopify to power our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy
We also use Google Analytics to help us understand how customers use the website. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/
You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by:

Facebook - https://www.facebook.com/settings/?tab=ads
Google - https://www.google.com/settings/ads/anonymous
Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/ .

Do Not Track

Please note that we do not alter our website's data collection and use practices when we see a "Do Not Track" signal from your browser.

Your rights

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, restricted, or deleted. If you would like to exercise this right, please contact us using the contact details listed in the "Contact Us" section below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you place an order through the Website), or otherwise to pursue our legitimate business interests listed above. In addition, please note that your information will be transferred outside of Europe, including to Canada and the United States.

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, please visit https://oag.ca.gov/privacy/privacy-laws. In addition, please see the following Privacy Notice for California Residents.

Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless you ask us to delete this information.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

change

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have any questions, or if you would like to exercise your rights, please submit this form or email us at cs@bioem.com. For inquiries requiring an in-person visit or mail, please use the following address:

BioEm Air Sanitizing Technology Company Limited

Attn: BioEm Customer Service

Room A, 19/F, EGL Plaza

83 Hung To Road, Kwun Tong

Kowloon, Hong Kong

Privacy Notice for California Residents

This Privacy Notice for California Residents supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others who reside in California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA), and any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information"). In particular, our Website has collected the following categories of Personal Information from its consumers in the past twelve (12) months:

Category A: Identifiers

Examples: Real name, Internet Protocol address, and email address

Collected: Yes

Category B: Personal information categories listed in the California customer records statute (Cal. Civ. Code § 1798.80(e)).

Example: Name and phone number

Collect: Yes

Category C: Protected classification characteristics under California or federal law.

Examples: age (40 or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

Collection: No

Personal information does not include:

Publicly available information from government records.
De-identified or aggregated consumer information.
Information outside the scope of the CCPA, such as:
health or medical information or clinical trial data covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA);
Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or the California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources:

Directly from you. For example, if you fill in a form on our website.
Indirectly from you. For example, by observing your behavior on our website or your interactions with our advertisers.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

To fulfill or satisfy the reason you provided your information. For example, if you share your name and contact information to request a quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also store your information to facilitate new product orders or process returns.
To provide you with support and respond to your inquiries, including investigating and resolving your concerns and monitoring and improving our responses.
To respond to law enforcement requests and as required by applicable laws, court orders, or government regulations.
As described to you when your personal information is collected or as otherwise provided in the CCPA.
We will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you with notice.

Sharing of Personal Information

We may disclose your personal information to third parties for a business purpose [or sell your personal information, but you have the right to opt out of these sales (see Personal Information Sales Opt-Out and Opt-In Rights)]. When we disclose personal information for a business purpose, we enter into a contract that describes that purpose and requires the recipient to keep that personal information confidential and not use it for any purpose other than to perform the contract. [The CCPA prohibits third parties that purchase personal information we hold from reselling it unless you receive clear notice and an opportunity to opt out of further sales.]

Disclosure of Personal Information for a Business Purpose

In the preceding twelve (12) months, BioEm has disclosed the following categories of personal information for a business purpose:

We disclose your personal information to the following categories of third parties for business purposes:

Service Providers

Sales of Personal Information

In the preceding twelve (12) months, the Company has used, transferred, or disclosed the following categories of personal information:

We use, transfer or otherwise disclose your personal information to the following categories of third parties:

Service Providers
Advertisers
branches
partner
social media companies
Internet Cookie Data Recipients

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise them.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you.
The categories of sources from which we collected personal information about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we shared that personal information.
The specific pieces of personal information we collected about you (also known as a data portability request).
Two separate lists disclose if we sold or disclosed your personal information for a business purpose:
Sales, identifying the personal information categories purchased by each category of recipient; and
Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Right to request deletion

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a good or service you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the free speech rights of other consumers, or exercise other rights provided by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.).
To engage in open or peer-reviewed scientific, historical, or statistical research in the public interest, if you previously provided informed consent, and subject to all other applicable ethics and privacy laws, if the deletion of the information would likely render impossible or seriously impair the research's success.
Enable only internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with legal obligations.
Make other internal, lawful uses of the information that are appropriate to the context in which you provided it.

Exercising access, data portability, and deletion rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by sending us a message on our website. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it.

If we cannot verify your identity or authority to make the request and confirm the personal information relates to you, we cannot respond to your request or provide you with personal information. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response time and format

We strive to respond to a verifiable consumer request within forty-five (45) days of receiving it. If we need more time (up to [45/90] days), we will inform you of the reason and the extension period in writing. We will provide our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the receipt of the verifiable consumer request. The response we provide will also explain why we cannot fulfill the request, if applicable. For data portability requests, we will select a format to provide your personal information that is easily usable and should allow you to transmit the information from one entity to another without hindrance, particularly by email communication.

We will not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales Opt-Out and Opt-In Rights

If you are 16 years of age or older, you have the right to direct us not to sell your personal information at any time (the "right to opt-out"). We will not sell the personal information of consumers we actually know are under the age of 16 unless we receive affirmative authorization from the consumer (the "right to opt-in") if the consumer is between 13 and 16 years of age, or from the parent or guardian of a consumer under 13. Consumers who opt-in to personal information sales may opt-out of future sales at any time. To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting our webpage below and sending us a message.

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you can change your mind and opt back into personal information sales at any time by visiting our website and sending us a message. We will only use personal information provided in an opt-out request to review and comply with that request.

Non-discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you with a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that may result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will be reasonably related to the value of your personal information and contain written terms that describe the substantive aspects of the program. Participation in a financial incentive program requires your prior consent, which you may revoke at any time.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us an email through our website or write to us at the address listed on our webpage.

Changes to our Privacy Statement

We reserve the right to modify this Privacy Statement at any time and at our sole discretion. When we change this Privacy Statement, we will post the updated notice on our website and update the notice's effective date. Your continued use of our website following the posting of changes will constitute your acceptance of such changes.

Do not sell or share my personal information

As described in our Privacy Policy, we collect information on our websites and, if applicable, our mobile applications, and share that information with third parties, including advertising partners, to show you advertising on other websites that is more relevant to your interests, including ads promoting our products and services and those of other Shopify merchants. We may do this by sharing personal information collected when you visit our websites and, if applicable, our mobile applications, and through cookies and similar technologies.

Under the privacy laws of some U.S. states, these activities may be considered "selling" or "sharing" your personal information. Depending on your location, you may have the right to opt-out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

To opt out of the “sale” or “sharing” of your personal information collected using cookies and other device-based identifiers as described above, you must navigate to and notify us by email at cs@bioem.com from one of the applicable U.S. states listed above.

If you visit our Website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will treat this as a request to opt-out of the “sale” or “sharing” of your device and browser information used to visit our Website.

In case of any dispute, the English version of the above terms shall prevail.

Contact Us

For more information about our privacy practices, if you have any questions, or if you would like to exercise your rights, please email cs@bioem.com