Purchase Instructions

 

Goods CollectionorDelivery Method:

  1.  Orders under HK$300
    “Cash on Delivery”:
    i) Customers can collect the goods at the self-collection point of BioEm’s designated courier company;
    ii) or choose to have the goods delivered to a specified address, with the relevant fee approximately between HK$40 and HK$80.

  2. Orders of HK$300 or above
    i) “Free Delivery to Collection Point”: Customers can personally collect the goods at the self-collection point of BioEm’s designated courier company, and the relevant shipping fee will be paid by the company.
    The company’s designated courier company is currently SF Express. Customers who choose to collect from an SF Express station (within 2 days), convenience store (within 24 hours), or SF Express self-service locker (within 24 hours) must pay attention to the collection rules. If the goods are not collected within the specified time, the customer will be responsible for the incurred fees.       

    -Please note that due to the high volume of scam SMS messages, SF Express will no longer notify customers of collection codes via SMS. Customers should download the SF Express app to obtain the collection code and track the delivery status.
    ii) “Home Delivery”: Free delivery of goods to a specified residential address.

  3. Please ensure that you fill in the correct delivery information when placing an order. If incorrect information is provided, any resulting additional shipping fees must be paid directly by the customer to the courier company.
  4. Orders placed on weekdays from Monday to Thursday generally arrive within 3–4 days. Orders placed from Friday to Sunday or to remote areas may require an additional 1–2 working days. In the event of a Black Rainstorm or Gale or Storm Signal No. 8 or above, delivery may require an additional 1–2 working days.
  5. Goods cannot be returned or exchanged once they have left our premises.

  6. In the event of any dispute, BioEm’s final decision shall prevail.

Notes:

  1. When shopping at the BioEm online store, customers can enter the SF Express station area code on the “Checkout” page.
  2. The delivery area does not include Mainland China, Macau, or restricted areas.
  3. Additional fees will be charged for some remote areas or locations not directly accessible by public transport.
  4. In the event of a Typhoon Signal No. 8 or above or a Black Rainstorm warning, delivery services on the day and the following day may be delayed or canceled.
  5. All delivery services, including collection and home delivery, cover only one delivery address and one delivery attempt. If the customer fails to collect the goods on time or at the designated point, any additional shipping fees must be paid by the customer.
  6. Prices on the online store are in HK dollars.
  7. BioEm uses the PayPal payment system, which offers VISA and MASTER options; it also uses “QFPay Secure Checkout,” with WeChat Pay, FPS, PayMe, AliPay, and Alipay Hong Kong available. Transactions can be completed by scanning the QR code.
  8. For information about BioEm’s online shopping process and products, please contact us during office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (closed on public holidays) by calling 2426 2220 or emailing cs@bioem.com.
  9. If a customer discovers damage or a malfunction caused by non-human factors within seven (7) days of the arrival of a new product, they may request a replacement. The customer must return the faulty product to the Kwun Tong office (please refer to “Contact Us” for the address). After receiving the return, the company will arrange to send a new product to the customer.
  10. After receiving the order confirmation email, if the customer has not received the goods within 14 days, please contact us via WhatsApp at 92979934 or email cs@bioem.com to follow up.
    Requests to return goods for orders placed 14 days or more prior will not be processed.
  11. In the event of any dispute, BioEm’s final decision shall prevail.

Terms and Conditions for Offers:

  1. Only one discount code can be used per order.
  2. If a member discount code is used, the discounted amount may fall below the minimum required for free gifts, which may result in the free gifts not being provided or the gifts in the promotional set being changed.
  3. Goods obtained using a voucher can only be exchanged for other goods under any circumstances; no cash refunds or exchanges are allowed.
  4. If the specified discount is not applied after placing an order, please contact us via WhatsApp at 9297 9934 within 24 hours of placing the order.

Shopping Terms:

Once payment for an order is confirmed, it cannot be refunded. However, orders that have not yet been shipped may have their products or sets changed, provided that the total for the changed products or set is higher than the original order.