Purchase Instructions

Goods pickup or delivery method:

  1. Cash on Delivery for orders below HK$300:
    i) Customers can pick up their products at the BioEm designated courier pick-up point;
    ii) Or you can choose to have the goods delivered to a designated address. The relevant fee ranges from approximately HK$40 to HK$80.

  2. Orders of HK$300 or above
    i) Free Shipping and Collection: Customers can collect the products in person at the BioEm designated courier pick-up point, and the relevant shipping costs will be paid by the company.
    Currently, our company's designated courier is SF Express. Customers who choose to send their parcels to SF Express stations (pick up within 2 days) or SF Express self-service counters (pick up within 24 hours) must pay attention to the pickup details. If the pickup time is exceeded, the fees incurred will be borne by the customer.
    ii) "Residential Delivery": The goods will be delivered to the designated residential address free of charge.

  3. Please ensure that you fill in the correct shipping information when placing an order. Any shipping surcharges incurred due to incorrect information will be paid directly by the customer to the shipping company.
  4. Orders placed Monday to Thursday typically arrive in 3-4 business days. Orders placed on Saturdays and Sundays or to remote areas may require an additional 1-2 business days. In the event of a black rainstorm or a gale signal No. 8 or above, delivery may require an additional 1-2 business days.
  5. Once the goods are shipped, no returns or exchanges will be accepted.

  6. In case of any dispute, BioEm's final decision shall prevail.

Remark:

  1. When shopping at the BioEm online store, customers can enter the SF Express station's area code on the "Checkout" page.
  2. Delivery does not include Mainland China, Macau and restricted areas.
  3. For some remote areas or places not directly accessible by public transportation, customers will have to pay additional fees.
  4. If a Typhoon Signal No. 8 or above or a Black Rainstorm Warning is issued, delivery services on that day and the following day will be delayed or cancelled.
  5. All delivery services, including pickup and door-to-door delivery, only include one delivery and one address. If the customer fails to collect the goods on time and at the designated address, the additional delivery fee will be borne by the customer.
  6. The prices in the online store are in Hong Kong dollars.
  7. BioEm uses PayPal, which accepts VISA and MASTER. It also uses QFPay Secure Checkout, offering WeChat Pay, FPS, PayMe, UnionPay QuickPass, and Alipay Hong Kong. Transactions can be completed by simply scanning a QR code.
  8. For more information about BioEm's online shopping process and product information, please call 2426 2220 or email cs@bioem.com during office hours: Monday to Friday, 9:00 am to 6:00 pm (closed on public holidays).
  9. If a customer discovers that a new product is damaged or faulty due to non-human factors within seven (7) days of its arrival, they may request a replacement product. The customer must return the defective product to our Kwun Tong office (please refer to the "Contact Us" address). Upon receipt of the product, the company will arrange to ship a new product to the customer.
  10. If you have not received your order within 14 days after receiving the order email, please contact us via WhatsApp 92979934 or email cs@bioem.com for follow-up.
    Requests to return items 14 days or more after placing the order will not be processed.
  11. In case of any dispute, BioEm's final decision shall prevail.

Terms and conditions for use of this offer:

  1. Coupon cannot be used in conjunction with other coupons and offers.
  2. Items redeemed using coupons can only be exchanged for other items under any circumstances and cannot be refunded for cash.

Shopping Terms:

All orders cannot be refunded once payment is confirmed, but orders that have not been shipped can be changed to products or packages. The amount of the changed product or package must be higher than the original order .