Purchase Instructions

 

Cargo Collection or Delivery Method:

  1. Orders under HKD $300
    "Cash on Delivery":
    i) Customers can collect goods at designated BioEm courier service pick-up points;
    ii) Or choose to have the goods delivered to a specified address, with a relevant fee of approximately HK$40-HK$80.

  2. Orders of HKD $300 or more
    i) "Free Postage with Collection": Customers can personally collect goods at BioEm's designated courier service pick-up points, with the relevant shipping costs paid by our company.
    Currently, our designated courier company is SF Express. Customers who choose to have their items sent to an SF Store (collect within 2 days), convenience store (collect within 24 hours), or SF Smart Locker (collect within 24 hours) should be aware of the collection terms. If collection exceeds the time limit, any resulting charges will be borne by the customer.

    -Customers should note that due to the prevalence of scam SMS messages, SF Express will no longer send SMS notifications for collection codes. Customers should download the SF Express App to obtain their collection code and track the delivery status.
    ii) "Residential Home Delivery": Free delivery of goods to a specified residential address.

  3. Please ensure that the correct shipping information is filled in when placing an order. Any additional transportation surcharges incurred due to incorrect information will be paid directly by the customer to the shipping company.
  4. For orders placed from Monday to Thursday, delivery typically takes about 3-4 days. Orders placed on Saturdays, Sundays, or for remote areas may require an additional 1-2 business days. In case of a black rainstorm warning or typhoon signal No. 8 or higher, delivery may take an additional 1-2 business days.
  5. Once goods are dispatched, they are non-returnable and non-exchangeable.

  6. In case of any dispute, BioEm's final decision shall prevail.

Remarks:

  1. For any purchases made on the BioEm online store, customers can enter the SF Store district code on the "Checkout" page.
  2. Delivery service does not include mainland China, Macau, and restricted areas.
  3. For some remote areas or places without direct public transport access, customers may need to pay an additional fee.
  4. In the event of a typhoon signal No. 8 or higher or a black rainstorm warning, delivery services for that day and the following day will be delayed or cancelled.
  5. All delivery services, including collection and home delivery, are limited to one attempt and one delivery address. If the customer fails to collect the goods at the scheduled time and location, additional shipping costs will be borne by the customer.
  6. Prices on the online store are calculated in Hong Kong Dollars.
  7. BioEm uses the PayPal payment system, which includes VISA and MASTER options; it also uses "QFPay Secure Checkout," which offers WeChat Pay, FPS, PayMe, UnionPay, and Alipay HK. Simply scan the QR code to complete the transaction.
  8. For inquiries regarding BioEm online shopping procedures and product information, please call 2426 2220 or email cs@bioem.com during business hours: Monday to Friday, 9 AM to 6 PM (closed on public holidays).
  9. If customers find non-human factor damage or malfunction within seven (7) days from the arrival date of new products, they may request a product replacement. Customers need to send the problematic product back to the Kwun Tong office (please refer to "Contact Us" for the address), and upon receipt, the company will arrange to send new products to the customer.
  10. After receiving the order confirmation email, if customers have not received the goods within 14 days, please contact us via WhatsApp at 92979934 or email at cs@bioem.com for follow-up.
    Orders that request reshipment after 14 days or more from the order date will not be processed.
  11. In case of any dispute, BioEm's final decision shall prevail.

Terms and Conditions for Offer Usage:

  1. Only one discount code can be used per order.
  2. If a membership discount code is used, the discounted amount may fall below the eligibility requirements for free gifts or change the free gifts in promotional sets.
  3. Goods exchanged using coupons can only be exchanged for other goods under any circumstances, not for cash.

Shopping Terms:

All orders, once payment is confirmed, are non-refundable. However, for unshipped orders, products or sets can be changed, and the new product or set amount must be higher than the original order.